When our phone lines are closed you will automatically be transferred to the Out of Hours Service (Mastercall). If your call is between the hours of 8am to 8.30am or between the hours of 6pm to 6.30pm, Mastercall will provide you with appropriate medical attention. Between the hours of 6.30pm to 8am you will hear a recorded message asking you to hang up and call NHS 111 by dialling 111. For urgent advice and treatment between the hours of 6.30pm and 8am, please call NHS 111 by dialling 111. Calls to 111 are free from both landlines and mobiles. The staff there will discuss the problem with you and may advise you over the phone, or will either ask you to attend another service as most appropriate for your symptoms.