For blind or partially sighted patients the receptionist will advise the patient when their appointment is due and then they will be escorted to their appointment. Please advise reception upon arrival if you require assistance. Practice leaflets are available in large print on request.
A hearing loop assists deaf patients as well as those with partial hearing without compromising conversation confidentiality. It removes unwanted background noise picked up by a hearing aid. A visual display is used to alert patients that their consultation is ready to commence.
A touch screen booking in system is in use that allows patients to announce their arrival. This also works in languages other than English. Interpreters can be arranged on request with prior notification. Please note, consultations are generally provided in English unless other arrangements have been made.
All our consulting rooms are on the ground floor and we have recently installed a new patient entrance with an automated door, to assist patients in wheelchairs or those using other mobility aids.