Urgent appointments

Please be aware that same day appointments are only given where there is a clinical need/urgency. You may be advised to book a routine appointment or you may be signposted to another service, such as the your local pharmacy, our in house Physiotherapist, our in house Well Being Co-ordinator etc or to the Extended Access Service.

It is helpful if you can contact us as early as possible if you feel you need to be seen the same day.

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The Practice reserves some appointments each day for children who are unwell. If there are no appointments available you will be able to speak to the doctor on-call. You may be advised to seek further medical attention if your child’s condition deteriorates. This could be with the practice (even the same day if clinically appropriate), the Out of Hours Service, or via A&E.

Children with signs of more serious illness generally need to be seen by a clinician, here at the practice (or the Out of Hours Service if we are closed) or at A&E, depending on which you feel is most appropriate.

These signs include:
– Excessive drowsiness
– Difficulty breathing or rapid breathing
– Cold or discoloured hands &/or feet with warm body
– Abnormal pains in arms &/or legs
– Abnormal colour (pale or blue)
– Persistently high temperature not responding to medication
– Persistent vomiting and diarrhoea
– Unusually severe headache
– A stiff neck (difficulty putting chin to chest)
– Dislike of bright lights
– A rash that does not fade with pressure

If your child has any of the above symptoms please either contact the surgery without delay or, if your child is unresponsive please call 999.

Some conditions can be managed with advice over the telephone or advice from the local pharmacist. When considering if your child requires an urgent assessment the following information may be of use:
– Many common infections such as colds, coughs, sore throats and ear ache do not necessarily need antibiotics and often get better within 7-10 days.
– Some children who have seen their GP with a cough may still be coughing 2 weeks later.

The following website may also provide further useful information:

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Appointments are normally 10 minutes but if you have a problem which you feel is likely to take longer then please request a double appointment.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you need to speak to a doctor on a non-urgent medical matter, please telephone reception and give your name and telephone number, along with a brief message.

The doctor will return your call when appropriate. Please note this may not be the same day.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound a home visit may be requested by telephoning 0161 983 9400 before 10.30am where possible to help the doctor plan his/her day.

In case of an emergency please tell the receptionist who will inform the doctor.

We respectfully ask that you do not ask a doctor to provide a home visit if you are able to come to the surgery.

It is important all patients read the document below which explains our policy and criteria for home visits.

Enhanced Access

We are able to offer appointments at the surgery before 8.00am and after 6.30pm and on some Saturdays. Please enquire at reception.

You can book an appointment up to two weeks in advance by calling the practice telephone number: 0161 983 9400